Responsible Gaming

Gambling Should Be Entertainment

At Alphabet House, we believe that gambling should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. Always gamble with money you can afford to lose, and never view it as an investment or income source.

We are committed to promoting responsible gambling practices and supporting our players' wellbeing.

Age Verification

In the United Kingdom, you must be 18 years of age or older to gamble legally. All gambling operators are required to verify the age and identity of their players.

If you are under 18, please do not attempt to access gambling services. Parents and guardians should be aware of the risks and take steps to prevent underage gambling.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:

• Gambling with larger amounts of money to achieve the same level of excitement
• Repeatedly trying to cut back or stop gambling without success
• Chasing losses by gambling more to recover money lost
• Lying to family, friends, or others about the extent of gambling
• Gambling to escape problems, stress, or negative emotions
• Neglecting work, family, or personal responsibilities due to gambling
• Borrowing money or using savings to fund gambling
• Experiencing relationship conflicts related to gambling
• Feeling anxious or irritable when unable to gamble
• Continuing to gamble despite financial or personal harm

If you experience any of these warning signs, seek help immediately.

Self-Help Tools & Responsible Gaming Features

Most reputable gambling operators offer tools to help you maintain control over your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, monthly)
• Loss Limits: Set a maximum amount you are willing to lose over a given time frame
• Betting Limits: Restrict the maximum stake per bet
• Reality Checks: Receive regular reminders about how long you have been gambling and how much you have spent
• Time-Out/Cool-Off Period: Temporarily restrict access to your account for a set period (typically 24 hours to several weeks)
• Self-Exclusion: Permanently or temporarily close your account and be added to the GamStop national self-exclusion register

We strongly encourage you to use these tools as part of your responsible gambling strategy.

Get Help & Support

If you are struggling with problem gambling, professional help is available. Please reach out to one of the following trusted organisations:

United Kingdom

• GamCare – Free, confidential counselling and support
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, 24/7)
• GamStop – National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
  Register yourself on the national database to restrict access to UK-licensed operators
• Gamblers Anonymous – Peer support meetings and community
  Website: www.gamblersanonymous.org.uk
• National Problem Gambling Clinic – NHS-funded specialist treatment
  Website: www.cnwl.nhs.uk

International Support (if applicable)

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org | 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

If You Need Help, Take Action Now

Problem gambling is a serious issue, but recovery is possible with the right support. Do not suffer in silence.

Whether you are struggling yourself or concerned about someone else, please contact one of the organisations listed above. They offer confidential, non-judgmental support and practical advice.

Your wellbeing is more important than any bet.